Client's Bill of Rights
As a client or prospective client, you have a right to the following:
- » An investigator who is as intelligent, articulate, and professional as you are
- » An investigator who cares about your case and how it affects you and your clients
- » A written quote that clearly explains hourly rates, expenses, and a not-to-exceed cap
- » Requests for authorization before incurring unexpected costs
- » Regular updates on the progress of your case and utilization of your budget
- » A return phone call or e-mail within 24 hours of receiving your message
- » Courtesy toward you, your staff, and your clients at all times
- » Clear, concise, grammatical reports
- » Accurate, thoroughly verified information, including proper accounting and statistics
- » Innovative solutions when obstacles to obtaining information arise
- » Lawful, ethical investigative methods that never reflect poorly on you
- » Careful compliance with rules of evidence to ensure admissibility
- » An invoice that honestly reflects the services rendered and the charges
- » A full explanation of any fee, cost, or invoice item upon request
- » Copies of all database reports, documents, recordings, and photos upon request
- » Utmost discretion and confidentiality
